Refund policy

Non-returnable items
Louise D'Alise takes pride in the quality of every work on this website. If you're not satisfied with your order, we're happy to help!

Every print on this website is a custom order and printed especially for you, therefore we do not accept returns including the following: limited edition prints, & open end edition & any other custom items. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at daliselouise@gmail.com. Please note that returns will need to be sent to the following address: [will be given at time of approval] 

You can always contact us for any return question at daliselouise@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at daliselouise@gmail.com.